A person working as a Call Center Manager in will on average earn $53807 per year (pre-tax value). Salary is provided in USD ($/dollar) value.
Below is a break-down of yearly, monthly, weekly and hourly rate.
| Rate Type | Amount (USD) |
|---|---|
| Yearly salary | $53,807.00 |
| Weekly salary | $1,034.75 |
| Daily salary | $147.42 |
| Hourly salary | $18.43 |
This means call center manager salary is above average!
Job Industry: customer service
Description: A call center manager is responsible for overseeing the operations and performance of a call center team. They ensure that all customer inquiries and issues are handled efficiently and effectively. The manager sets performance goals, monitors call center metrics, and implements strategies to improve customer service and productivity. They also develop and train the call center staff, create work schedules, and handle escalated customer complaints. Additionally, the call center manager analyzes data and generates reports to evaluate the overall performance of the team and make necessary improvements.
Tagged with: Call center management, Customer service, Team leadership, Performance monitoring, Problem-solving, Communication skills