A person working as a Help Desk Team Leader in will on average earn $48924 per year (pre-tax value). Salary is provided in USD ($/dollar) value.
Below is a break-down of yearly, monthly, weekly and hourly rate.
| Rate Type | Amount (USD) |
|---|---|
| Yearly salary | $48,924.00 |
| Weekly salary | $940.85 |
| Daily salary | $134.04 |
| Hourly salary | $16.75 |
This means help desk team leader salary is above average!
Job Industry: information technology
Description: A help desk team leader is responsible for overseeing and managing a team of help desk technicians who provide technical support to users within an organization. They ensure that the team meets service level agreements, resolves technical issues efficiently, and provides excellent customer service. The team leader sets performance goals, assigns tasks, and provides guidance and training to team members. They also handle escalated customer complaints and collaborate with other departments to improve processes and systems. Additionally, they analyze help desk metrics, generate reports, and make recommendations for improvement. Excellent communication skills, problem-solving abilities, and technical knowledge are essential for this role.
Tagged with: Help Desk, Team Leader, Technical Support, Customer Service, Troubleshooting, Communication Skills