A person working as a Quality Assurance Analyst Call Centers in will on average earn $31395 per year (pre-tax value). Salary is provided in USD ($/dollar) value.
Below is a break-down of yearly, monthly, weekly and hourly rate.
| Rate Type | Amount (USD) |
|---|---|
| Yearly salary | $31,395.00 |
| Weekly salary | $603.75 |
| Daily salary | $86.01 |
| Hourly salary | $10.75 |
This means quality assurance analyst call centers salary is below average!
Job Industry: customer service
Description: A Quality Assurance Analyst in a call center is responsible for monitoring and evaluating the quality of customer interactions, ensuring that agents adhere to company policies and procedures, and providing feedback to improve performance. They review recorded calls, chat transcripts, and email communications to assess agent performance, accuracy, and adherence to scripts and protocols. The QA Analyst also identifies training needs and designs and delivers training programs to enhance agent skills and knowledge. They may collaborate with supervisors and managers to develop and implement quality improvement initiatives and track key performance indicators. The role requires strong analytical and communication skills to provide detailed reports and recommendations to management. Additionally, the QA Analyst stays updated on industry best practices and emerging trends to ensure the call center operates at the highest level of customer service.
Tagged with: Quality Assurance, Call Center, Customer Service, Performance Evaluation, Training and Development, Process Improvement