A person working as a Retention Specialist in will on average earn $29455 per year (pre-tax value). Salary is provided in USD ($/dollar) value.
Below is a break-down of yearly, monthly, weekly and hourly rate.
| Rate Type | Amount (USD) |
|---|---|
| Yearly salary | $29,455.00 |
| Weekly salary | $566.44 |
| Daily salary | $80.70 |
| Hourly salary | $10.09 |
This means retention specialist salary is below average!
Job Industry: customer service
Description: A retention specialist is responsible for maintaining and enhancing customer relationships to ensure long-term loyalty and satisfaction. They work closely with customers to understand their needs, address any concerns or issues, and provide solutions that meet their requirements. The primary goal of a retention specialist is to reduce customer churn by implementing strategies that encourage customer retention and repeat business. Key responsibilities of a retention specialist include analyzing customer data to identify trends and patterns, proactively reaching out to customers to address their needs, resolving complaints or issues in a timely manner, upselling or cross-selling products or services to existing customers, and building strong relationships with key accounts. They may also collaborate with other departments such as sales or marketing to develop customer retention strategies and campaigns.
Tagged with: Retention specialist, Customer retention, Customer relationship management, Customer satisfaction, Churn reduction, Account management