A person working as a Technical Support Assistant in will on average earn $29362 per year (pre-tax value). Salary is provided in USD ($/dollar) value.
Below is a break-down of yearly, monthly, weekly and hourly rate.
| Rate Type | Amount (USD) |
|---|---|
| Yearly salary | $29,362.00 |
| Weekly salary | $564.65 |
| Daily salary | $80.44 |
| Hourly salary | $10.06 |
This means technical support assistant salary is below average!
Job Industry: information technology
Description: A technical support assistant is responsible for providing assistance and resolving technical issues faced by customers or clients. They are knowledgeable about the products or services offered by the company and provide troubleshooting guidance either over the phone, through email, or via live chat. They diagnose and analyze problems, offer step-by-step instructions to resolve issues, and escalate complex cases to higher-level technicians if necessary. Technical support assistants also maintain customer records, document solutions, and update knowledge bases to ensure accurate and up-to-date information is available to the team and customers. They possess excellent communication skills, patience, and a strong understanding of computer systems and software applications.
Tagged with: Technical Support, Customer Service, Troubleshooting, Communication Skills, Problem Solving, Computer Systems